Have a question about your order, finding the right shade, ingredients, returns, or an Omiana product? Our Customer Care team is happy to help.
For the fastest help, use the chat icon in the bottom-right corner of our website. You can get help with common questions, track a package, edit an order, or start a return or exchange. If additional help is needed, your message will be sent to our Customer Care team for follow-up.
Message us anytime. We typically respond to messages requiring additional assistance within 1 business day.
Use the chat icon in the bottom-right corner and select Track a package for the latest tracking information.
If your order is still within the available editing window, select Edit order in the chat. Because you have the 1-hour Re:Do editing window, we can word this precisely around that.
Select Start an exchange or return in the chat to begin. This keeps customers in your Re:Do flow rather than emailing you first.
Absolutely. Our Match My Makeup shade finder can match many foundations you already wear to an Omiana shade, or you can take our shade quiz. If you still need help, message Customer Care through the chat and we’ll be happy to help
We list ingredients on each product page so you can see exactly what’s in the formula before you buy. You can also explore our Ingredient Directory for more information about the ingredients used in Omiana products.
Message us anytime using the chat icon in the bottom-right corner of our website. If our AI assistant can’t resolve your question, your message can be sent to our Customer Care team for follow-up. We typically respond to messages requiring additional assistance within 1 business day. You can also email support@omiana.store or call 1 (888) 266-4262.
Choosing a selection results in a full page refresh.
